May 30, 2013

Better - Faster - Cheaper

Skiingby Jay Perry

Regardless of what business we are in, we will always be challenged with a common task: to provide a product or service Better - Faster - Cheaper.

Look at any business. It is the same challenge. From the logging industry to manufacturing cars to computers to television news, always a better mouse trap. You are in business. What makes you think you are immune to the same challenge? You are not.
 

The Challenge

The challenge will always be the same. That sameness is actually providing the difference in the “day-to-day” that keeps us going to the shop to open the doors. Without having a challenge, you would have no interest in your business. As an owner, manager or supervisor, the job of looking for continued improvement to the efficiencies of your operation should be your primary concern.

Customers are no longer willing to pay for industry’s inefficiencies. Consumers are more educated (and protected) than before, also making demands that stretch our abilities. They make “unreasonable” requests. I say to you those “unreasonable” requests are going to be the new standard for minimum performance by your business. It is the business that responds to the marketplace’s requests that will soar above the crowd of competitors.
 

Keep Looking

Also, you should always be on the lookout for people to assist you in improving your business, making it run smoother, developing into a better place to do business for the community you serve. The people can come from outside your industry or could be as close as one of your vendors. Keep your eyes open for people who have a caring attitude toward others and enroll them into the supporting of your business.
 

The Lime

Here is an actual experience.
When I arrived into town late one evening, I went to the hotel restaurant. I felt like having a beer. After ordering one, I asked a server for a lime wedge. The woman I asked this of was not my server but one of the regular staff, filling salt shakers. After she was gone for what seemed a long time, she returned with a little bowl full of lime wedges. I asked her what had happened. She informed me that the kitchen was out of limes so she had to go clear across the hotel’s casino (very large) to the bar to get some for me. I recognized this as someone who would not let anything stand in her way of making the customer happy and subsequently talked to her about a job as Customer Service Rep at one of my clients’ businesses. She interviewed and took the job offer. She become their best performer in the month of December of her inaugural year.
You need to lookout for people who can make a contribution because they hold the view that part of their purpose is to help others. With the continuous improvement they can bring to your business, you can do what you do better, faster and cheaper.
Links
Jay Perry
Improve the processes and you change the culture. Ally Business Coaching helps progressive companies manage both aspects of these kinds of transformations. Leadership is developed in people, not trained. With over 20 years of experience in developing leaders through a coaching style, Jay brings quick, effective and permanent improvements to clients all over North America. Here are the complete services. You’ll find more about Jay on the Experion website and LinkedIn.









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